Thank you very much for using the services provided by Kounkaku (hereinafter, “the Lodge”).

The Privacy Policy (hereinafter, “the Policy”) sets forth our privacy information handling principles. You or users are deemed to have agreed with the Policy if you use our services.

How do we collect privacy information?

The Lodge may collect “personal information” when a user registers for or uses the Lodge's services, and “historical and characteristic information” when a user uses the Lodge's services or visits its pages.

In addition, if the user has set up a linkage with an external service when using the service, the Lodge will collect from that external service the user's ID and other information that the user has authorized to be disclosed to the linked party through the privacy settings of that external service.

For what purpose do you use privacy information?

The following gives purposes of our collection and use of privacy information.

A) To present registration information including the user’s name, address, contact, and payment methods, used services, purchased products, and charges for such services/products so that users can view and/or correct their registered information and/or view the status of use

B) To use contact information, such as name and address, when using e-mail addresses to inform or contact users, or to send products to users or contact them as necessary

C) To use such information such as name, date of birth, address, telephone number, bank account number, credit card number, driving license number, and arrival of mails with delivery certificate for user identity verification

D) To use payment-related information such as names/quantities of products purchased, types/periods of services used, number of times of using services, amount billed, name, address, bank account number, and credit card number, in order to charge users

E) To display information registered to us on an input screen so that users can enter data easily or forward such information to external services under instructions of users

F) To refuse the use of users who violate the Terms of Service, such as those who delay payment or cause damage to a third party, or those who attempt to use the Service for fraudulent or unjust purposes, by using information to identify individuals, such as usage patterns, names, and addresses

G) To use information necessary for our provision of services for users, such as information about details of inquiries and billing, status of use of services by users, and contact information of users so as to answer inquires by users

H) To prepare statistical data that is processed in the form that does not permit personal identification in connection with our services

I) To distribute or display advertisements of us or a third party

J) To use privacy information for marketing

K) Purposes incidental to the above purposes of use

Will privacy information be provided to third parties?

Except in the following cases, the Lodge will not provide privacy information to any third party without the prior consent of the user. However, the Lodge will not provide privacy information to third parties without prior consent of the user, except as permitted by the Personal Information Protection Law or other laws and regulations.

A) Where requested under laws and regulations

B) Where the provision is required for protecting human life, body or property and it is difficult to obtain an approval of the user him/herself

C) Where it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the approval of the user him/herself

D) When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the consent of the individual is likely to impede the execution of the affairs concerned


However, the provision of privacy information to a third party does not apply when the Lodge outsources all or part of the handling of privacy information within the scope necessary to achieve the purpose of use, or when privacy information is provided as a result of the succession of business due to a merger or other reasons.

In addition, the Lodge may share or disclose privacy information in accordance with a user's request when a user uses the Lodge's services in conjunction with external services, etc.

Can I check my privacy information or request you to correct it?

If a user himself/herself requests the disclosure of the privacy information (excluding history or characteristic information) to the user himself/herself, the Lodge will disclose it without delay. However, if disclosure could harm the life, body, property, or other interests of the user or a third party, could cause significant hindrance to the proper performance of our business, or violates laws and regulations, we will refrain from disclosing all or part of the information. If we decide not to disclose the information, we will inform you without delay.

In addition, a user may request that the Lodge correct or delete his/her personal information in accordance with the procedures specified by the Lodge, if the personal information in the Lodge's possession is incorrect. If a user makes such a request and we judge it is necessary to meet the request, we will correct or delete the personal information and inform the user without delay.

Can I request you to discontinue the use of my privacy information?

When the user requests discontinuation of the use of his/her privacy information (hereinafter, “Discontinuation of the Use”) claiming the privacy information is handled beyond the scope of the purposes of use or the privacy information is obtained by unjust means, we will conduct a necessary investigation, and based on the outcome of the investigation make take measures such as Discontinuation of the Use, and inform the user without delay.
However, we will take alternative measures if Discontinuation of the Use of privacy information involves an inordinate expense or if it is difficult and alternative measures are possible so as to protect rights and benefits of the users

Change of Privacy Policy

The Lodge reserves the right to change this policy at any time without notice to users.
Unless otherwise specified by the Lodge, the revised Privacy Policy will be effective from the time it is posted on this website.